All package tracking information is sent via email - check your junk box if you can't find it.
Orders to be picked up are notified via email with collection information.
We can not give exact times for deliveries. Please add to the suggested times on the Australia post website if your ordered near a public holiday or during a holiday season.
ALL ORDERS ARE CURRENTLY DELAYED DUE TO SOCIAL DISTANCING REQUIREMENTS WITHIN AUSTRALIA POST border closures & reduced Air freight volume.
WE TAKE NO RESPONSIBILITY FOR PACKAGES ONCE THEY ARE POSTED.
ALL TIME-FRAMES WE PROVIDE ARE ESTIMATES. NO RESPONSIBILITY IS TAKEN FOR PACKAGES ARRIVING BY A CERTAIN DATE. If you need something by a certain date please let us know and we will notify you if this is achievable. We can not guarantee.
TYPES OF POSTAGE
Untracked - only available on small items. No tracking - use this sericve at own risk
Standard Post - regular service, tracked, insured up to $100
Express Post - fastest postal service available, tracked, insured up to $100. This postage does not ensure your order is made express, it ensures the time in the post is quickest.
Rush my order - your order is prioritised. We make within 5-7 working days and send express posted. No guarantee is placed on the parcel arriving by a certain date.
We send to the address you provide at the time of ordering. If you need the address changed please email email@example.com to arrange this. We take no responsibility for packages sent to incorrect addresses.
Please choose the correct shipping from the options given. If incorrect choice is made i do follow up and send an for extra shipping.
We offer local pickup for those in the Coffs area or 2450 district. You can collect your order from my studio or markets. We offer collection at New England Collective, however, there is only one courier drop per month so wait times apply. Contact us if you would like to collect from the Armidale shop.
DOMESTIC Orders over $100 attract free standard postage.
INTERNATIONAL - FREE shipping on orders over $200 Tracked PARCEL post (ALL OTHER COUNTRIES) is a satchel with a tracking number. CUSTOMS, TAXES AND TARIFFS CHARGED ARE YOUR RESPONSIBILITY AND WE DO NOT ACCEPT ANY RESPONSIBILITY.
We refund shipping overages to the payment method used when ordering.